1. The complaint will be sent to the SLIANZ complaint committee.
The committee normally has four people: a chairperson from the SLIANZ Committee; other people representing SLIANZ; a Deaf community member and sometimes other groups. Sometimes we may ask more people to join the committee. You will be told who the members of the committee are before we continue with your complaint.
2. You and the interpreter will get a letter from SLIANZ about the complaint. This will happen within 30 days.
3. The interpreter replies to SLIANZ about the complaint. They have 30 days to reply from when they get the letter. They will give their view about the complaint. They can give evidence about the situation.
The complaints committee may also ask other people about the situation. For example, the booking agency, other participants in the situation, or other interpreters who were present. We will only talk to other people if it is needed, and we will let you know which other people we talk to.
4. SLIANZ will send you a summary of what the interpreter said.
If you are satisfied with the interpreter’s reply, then the complaint will be closed.